Complaints

The Insurer is committed to providing the highest standards of service. If any party has a complaint, it is important that it should be resolved, so far as possible, in a prompt manner.

Any complaint should be referred to Libra Managers, who can be contacted at libra@triley.co.uk.

Alternatively, the complaint may be addressed in writing to the Complaints Officer at the following address:

Libra Managers

Regis House

45 King William Street

London EC4R 9AN                             Telephone No: +44 (0)20 7407 3588

 

If the complainant is an Insured and is not satisfied with the response from the Managers, the Insured may contact Lloyd’s of London as follows:

Complaints

Lloyd’s

Fidentia House

Walter Burke Way

Chatham Maritime

Kent

ME4 4RN

 

Email: complaints@lloyds.com        Telephone: +44 (0)20 7327 5693        Fax: +44 (0)20 7327 5225

 

Information updated on 28th August 2015