The Insurer is committed to providing the highest standards of service. If any party has a complaint, it is important that it should be resolved, so far as possible, in a prompt manner.

Any complaint should be referred to Libra Managers, who can be contacted at

Alternatively, the complaint may be addressed in writing to the Complaints Officer at the following address:

Libra Managers

Regis House

45 King William Street

London EC4R 9AN                             Telephone No: +44 (0)20 7407 3588


If the complainant is an Insured and is not satisfied with the response from the Managers, the Insured may contact Lloyd’s of London as follows:



Fidentia House

Walter Burke Way

Chatham Maritime




Email:        Telephone: +44 (0)20 7327 5693        Fax: +44 (0)20 7327 5225


Information updated on 28th August 2015