The Insurer is committed to providing the highest standards of service. If any party has a complaint, it is important that it should be resolved, so far as possible, in a prompt manner.
Any complaint should be referred to Libra Managers, who can be contacted at firstname.lastname@example.org.
Alternatively, the complaint may be addressed in writing to the Complaints Officer at the following address:
45 King William Street
London EC4R 9AN Telephone No: +44 (0)20 7407 3588
If the complainant is an Insured and is not satisfied with the response from the Managers, the Insured may contact Lloyd’s of London as follows:
Walter Burke Way
Email: email@example.com Telephone: +44 (0)20 7327 5693 Fax: +44 (0)20 7327 5225
Information updated on 28th August 2015